The Proper Care and Feeding of Contact Relationships

The most successful government affairs programs center around a strong contact database.  Whether you are looking to change policy, increase your PAC, or build coalitions, your contact database is going to be the key to unlocking success with other people in your efforts.

Simply put the deeper your reach, the more effective you can be in your efforts.  Influence depends on trust, reach, and support.  A broad contact database can provide you with the ability to influence others to support your efforts.

So where do you start in these efforts?

1. YOUR CURRENT LIST - Who do you know to start with, and how can you get a hold of them?  Sure you've got their work phone numbers, but do you have their home phones, cell phones, email addresses (including personal), or other ways to get messages to them?  
1. Do you have them organized into contact groups - meaning if you need to quickly get a message to a group of people quickly, can you get a blast out without looking up a bunch of people?  
2. Do you know how to get a hold of them on social media?
3. No idea how to figure this out? - Check out the RAP Index
2. YOUR MAIN AUDIENCE - Whether that is your employees, core volunteers,
   
   membership, leadership, or key businesses, the best place to start is there.  Obviously knowing how to communicate to them is key, but more importantly, you want to know who they influence:
1. Do they know elected officials, community leaders, business leaders?
2. Are they "influencers" to certain groups either within your audience or the community in general?
3. Are they willing to promote your messages for you?
4. No idea how to engage them?  Check out NationBuilder
3.  YOUR CORE LEADERS - Slightly different than your broad organization here we mean your people that will take the message out for you.  The ones you can empower with tools like Aristotle to build that PAC and grassroots presence.
4. COMMUNITY LEADERS - Where are your holes?  You know who your members are and who they influence, but who is important that you can't get to quickly?  This list could be elected officials you don't have a relationship with, or large businesses / organizations in town that have a strong reach / influence. How can you get to them?  Have you looked at resources such as CapWiz to assist you in this?
5. MEDIA - Do you maintain an active media list for your organization?  By active we mean actually engaged with them and connected through social media and the like.  One of the core resources for this is Vocus.
6. YOUR INFLUENCER'S INFLUENCERS - Who do the people you are trying to convince engage with online?  And can you reach out to and incorporate them?

Next comes the act of engaging with them.

The secret that social media doesn't want to admit is - just because you have 2500 friends on Facebook... that doesn't mean you have 2500 friends.

Friends, whether online or in real life, require attention.  Otherwise your contacts are the online equivalent of that guy who ordered beer ahead of you at a hosted bar event that you made a joke about getting more free tickets with.

The good news is attention can be given in many different ways online to cultivate that relationship. Here are a few simple ways that wont take a lot of time for you

• "liking" updates and photos
• Commenting on people's updates (It doesn't have to be much, just a "good info")
• Sharing other people's updates when appropriate (dont share other people's kid's info
• Putting up an update that you tag people in (because they may be interested)
• Promoting your updates / posts / etc. in areas where they would be interested
• Creating smart links (shortened URLs using a service like Bitly) so that your updates could be shared
• Dropping them a quick "Hey, how are you doing?" type message

Thinking about those same 2500 contacts - If you liked 10 updates, put in 10 comments on updates, shared 10 more, tagged 10 people in your update, sent 10 people a "hey how are you?" message each day - all of which would take you less than 5 minutes in a day - You would have a person touch to all 2500 every 2 months.

That is how you cultivate those relationships.